Refund policy
1. Overview of the return and exchange policy
According to the EU Consumer Rights Directive, as a consumer, you have the right to return or exchange our products within 14 days after purchasing them without any reason. We will provide you with a full refund or replacement of the goods in accordance with this provision.
2. Conditions for Returning and Exchanging Goods
The product must be in new, unused, undamaged, unopened condition, and in its original packaging;
If the product has been used or unpacked, you may not be able to enjoy the return service unless there is a quality problem or damage;
3. Return and Exchange Request Process
Please request a return or exchange via email or website within 14 days of receiving the item;
Provide your order number and product information, and explain the reason for the return;
We will provide you with the return address and steps.
4. Refund Methods
Refunds will be made to the original form of payment, excluding shipping costs incurred due to returns; Returns are processed within 14 business days of receiving the item.